Frequently asked questions
Marking technologies :

How do I choose the right technology for my needs?
What are the advantages of laser over other technologies?
What materials can be marked with dot-peen?
What’s the advantage of scribing versus dot-peen?
Does laser and dot-peen marking work on cylindrical shapes?
What are the possible marking depths?
Do you offer laser marking solutions and for what purposes?
Is the marking resistant to surface treatments (painting, galvanizing, anodising, etc.)?
What solution for deep or durable marking?
Can we mark Datamatrix or QR codes that comply with industry standards?
Does the marking comply with industrial standards?
What is the legibility of the marking over time?
Are your solutions compatible with industrial traceability?
Can we mark without altering the surface condition?

Sic Marking Services

How can I get a demonstration?
Do you rent machines?
Do you do on-site demonstrations?
Do you offer maintenance contracts?
Do you offer discounted rates for non-profit organizations?
Do you offer training courses?
Is there any support before and after purchase?

Machine operation

How do I choose the right machine for my needs?
Once the parameters have been set, how long does it take to produce a marking?
What are your machines used for outside marking?
Can your machines read barcodes with a handheld scanner?
Does the marking remain legible after surface treatment? (Painting, galvanizing, sandblasting…)
Are your solutions suitable for very large parts?
Where can I buy my consumables?
Which machine is the most suitable between e-MARK EVO, e-TOUCH EVO and e-MARK EVO XL, depending on my use?
Which solution do you recommend for mobile or on-site marking?
Which machine should you choose for marking in the workshop?
Do the machines come with marking software?
Is the software easy to use?
Can we import logos, files or serial numbers?
Is it possible to automate numbering or traceability?
Do the machines allow precise and repeatable marking?
Can we mark labels, nameplates or thin supports?

Maintenance and servicing

How long do your machines last?
How long is your warranty?
Are there any parts that need changing regularly?
Where can I find the list of error codes?
Where can I find technical documentation?
How do I obtain the certificate of conformity?
How do I replace the battery in my controller?
How do you update your e-MARK EVO?
Who should I contact if I have a problem?
Do you still sell parts for older machines?

Order and payment

How do I get a quote?
How long is my quote valid?
How do I place an order?
Do I need to open an account to place an order?
Is there a minimum order amount?
What are your payment terms?
What payment methods do you accept?
What should I do if I dont recieve an order confirmation?

Delivery and reception

What are your delivery times?
How do I know if a product is in stock?
What are the shipping costs?
Do you ship internationally?
Can I pick up your order at your location?
Can I have an order delivered to a location other than the billing address?
How can I track my order?
What should I do if a package arrives damaged?

Other questions

Where are your machines manufactured?
+1 412 487 1165
Contact us [email protected]